• Provided Help Desk-based IT phone support to end-users focusing on Independent Pharmacies, including Desktop troubleshooting, server support, Robot communication and customer service.
• Used deep compassion and listening skills for the best customer experience.
• Became a trusted resource through high-level problem-solving skills. Solved customer issues with 95% First Call resolution and consistently performed in the top of the department.
• PioneerRX services over 6000 pharmacies around the country and I would interact with around 32 different locations on any given day.
• Performed routine and maintenance checks on our servers deployed at the pharmacies to ensure they will be reliable focusing on hardware issues and software issues with exposure to SSMS and PowerShell. 

• Consulted home users and small businesses with technology appropriate to their objective, project management practices applicable to their business, and provided them with technical service and affordable tools necessary for everyday functions.  
• Installed Windows and Linux OS, migrated data, and setup a secure network and printing services for home users.  
• Backed up and migrated user data, replaced computers, peripherals and printers, provided technical support for MS Office, and Windows 10, Windows 11 migrations and upgraded components if needed  
• Built new desktop computers and installed Windows XP, 7, 8, 10 and Linux Red Hat and Ubuntu OS for home users.  
• Built computers for power users that have high compute workloads to get through their workdays. Machine Learning, Ai work, and Crypto Mining.

Office 365 Productivity Team   

• Focusing on Office 365 Deployment over the web 
• Being able to diagnose and troubleshoot issues related with Office 365 Helping clients properly setup HIPPA Compliant email servers Managing Users and Emails 
• Totaling in over $2,000,000 in revenue sold for 

GoDaddy Customer Development Team   

• Focusing on customer needs and finding right solutions to help them expand their business online 
• Being able to communicate thoroughly and determine what services will help them continue increasing their revenue locally and online. 

Inbound Support  

• Focusing on Domain Setup and DNS Management 
• Setting up Web Hosting (cPanel, Plesk) 
• Troubleshooting and fixing a range of problems across all product offering. (Web Hosting, Security, Email, DNS)